Shipping policy
Shipping Policy
Effective Date: 12 Jully 2026
At Confidence Pty Ltd, we aim to process and deliver your order as quickly and efficiently as possible.
Order Processing
- Orders are typically processed within 1–3 business days after payment has been received.
- Orders placed on weekends or public holidays will be processed on the next business day.
- If there is an unexpected delay, we will contact you using the details provided with your order.
Shipping Methods
We ship throughout Australia using reputable courier and postal services. Shipping options and costs are displayed at checkout.
Delivery Times
Estimated delivery times are:
- Metro areas: 2–5 business days
- Regional areas: 3–8 business days
- Remote locations: 5–10 business days
Delivery times are estimates only and may vary due to carrier delays, weather events, or other circumstances beyond our control.
Shipping Costs
Shipping charges are calculated at checkout based on the delivery address, package size, and selected shipping method.
Order Tracking
Where available, tracking information will be provided by email once your order has been dispatched.
Incorrect Address
Customers are responsible for providing accurate shipping information. Confidence Pty Ltd is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.
Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us within 7 days of the expected delivery date or receipt of the parcel. We will work with the shipping carrier to investigate and resolve the issue.
International Shipping
If international shipping is offered, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by the destination country.
Contact Us
If you have any questions about your order or our Shipping Policy, please contact us at:
Confidence Pty Ltd
Email: kalanitaj213@gmail.com
Phone: 0487054584